UPDATE: 4/11/2022 3:51pm
SmartFile services are partially restored. You may now access any data from SmartFile uploaded at the time of the outage. Performance may be slower than usual.
This message is to notify you that our sFTP vendor, SmartFile, is temporarily down. SmartFile is where you can find any PHI that you need from us, such as statement uploads, refill runout reports, etc. The parent company, Lumanox, maintains that all user data is intact, it is just inaccessible at this time. They are working to restore services as soon as possible.
Please know that we are monitoring the progress and will notify you as soon as we have an update.
If you would like to see the status updates, you can use the following link: https://status.lumanox.com/
We apologize for any inconvenience this causes.