Gayco Healthcare is proud to announce the employee of the second quarter is Herb Wood, PharmD. Herb joined Gayco Healthcare in August of 2018 and served as one of our dispensing pharmacists. He was promoted to Director of Customer Care in January of 2020 where he has made an immediate impact in improving processes and protocols for the customer care department. Each employee and department are encouraged to nominate an employee to be the employee of the quarter and provide a list of reasons for the nomination.
Here are a few comments submitted from the Customer Care department in nominating Herb. “Herb sets the example by coming in early, staying late, and always having time to answer our questions.” Another comment was “Herb has helped us become more efficient in helping our customers by providing us the tools we need to be successful.” Jon Martin, Chief Operating Officer stated “Herb exemplifies what we all strive for in providing solutions not excuses to our customers. Herb has quickly been able to listen to what our customers are saying and developing a process and protocol to help our customers but also implementing and improving the way we handle things which have ultimately led to making life better for our partners and those we serve together.”
The announcement was made at our morning stand up meeting on July 3rd. Herb responded with these words “It is an honor to be nominated by the team I work with each day. I am humbled by receiving this recognition but in reality, this is about our team and not me or what I do as an Individual. I am grateful for the opportunity that Autumn Allen, Chief Pharmacist, gave me to lead the customer care department and I assure you we will continue to work hard every day to be better than the day before.”
We are excited for Herb and his department and we are proud that those he works with day to day nominated him for this award. Herb will now enter into the running for Employee of the Year along with Katie Rowe, quarter one employee winner. This is a reminder that our Owner and Founder, Bent Gay, always tells us “It is all about having the right people, in the right seat, doing the right job. Herb has been an example of just that and we wish him continued success in leading our Customer Care Department.